Privacy policy

Last updated: October 1, 2025

This Privacy Policy describes how Plush Salon & Spa (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website (the “Site”), book an appointment, shop with us online or in-store, or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean any visitor, customer, or other individual whose information we process in connection with the Services.

Please read this Privacy Policy carefully. By using the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on the Site and update the “Last updated” date.

 

 

How We Collect and Use Personal Information

To provide the Services, we collect personal information about you from a variety of sources. What we collect, how we use it, and the source may vary depending on how you interact with us. In addition to the specific uses described below, we may use your information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms, and protect our rights, users, and the Services.

 

 

What Personal Information We Collect

Information You Provide Directly

Information you submit through the Services may include:

  • Basic contact details (e.g., name, billing and shipping address, email address, phone number).

  • Order and transaction information (e.g., products or services purchased, payment confirmation, delivery details).

  • Appointment and booking details (e.g., preferred dates/times, service selections, stylist/therapist preferences, reminders).

  • Account information (e.g., username, password, security questions).

  • Shopping and activity information (e.g., items viewed or added to cart/wishlist).

  • Consultation and service notes (e.g., hair/skin/nail history, preferences, photos you provide, and—if you choose to share—health information relevant to services such as allergies, sensitivities, or contraindications).

  • Customer support communications (e.g., messages you send us via forms, email, or text).

Some features require certain information to function. If you choose not to provide required information, those features may be unavailable.

Information Collected Automatically (Cookies & Similar Technologies)

We automatically collect certain information about your interactions with the Services (“Usage Data”) using cookies, pixels, web beacons, SDKs, and similar technologies (“Cookies”). Usage Data may include device and browser information, IP address, general location derived from IP, Site activity (pages viewed, links clicked), and how you interact with emails and advertisements.

Information from Third Parties

We may receive information about you from:

  • E-commerce, hosting, and analytics providers (for example, Shopify, and analytics or performance tools).

  • Payment processors (e.g., payment method details sufficient to process your transaction, and billing information).

  • Shipping and fulfillment partners.

  • Marketing and advertising partners that help us deliver or measure campaigns.

  • Appointment-scheduling providers that support online bookings and reminders.

We treat information obtained from third parties in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies and practices.

 

 

How We Use Personal Information

  • Providing products and services. To process payments; fulfill orders; schedule, confirm, and manage appointments; send transactional notifications (e.g., confirmations, reminders, returns/exchanges); create and maintain accounts; arrange shipping and delivery; and enable reviews.

  • Marketing and advertising. To send marketing communications by email, SMS, or postal mail (with your consent where required) and to show you ads for products or services, including tailoring content and advertising on our Site and elsewhere.

  • Security and fraud prevention. To detect, investigate, and prevent fraudulent, illegal, or malicious activity; to secure accounts; and to protect our users and the Services.

  • Customer support and communications. To respond to your requests, provide assistance, and improve the Services, including sending appointment reminders and important service updates.

 

 

Cookies

We use Cookies to operate and improve the Services (including remembering your preferences) and to run analytics. We may allow third parties to set Cookies to help tailor content, products, and advertising on our Site and other websites. Most browsers accept Cookies by default. You can remove or reject Cookies in your browser settings, but doing so may affect Site functionality. Blocking Cookies may not fully prevent information sharing with third parties such as our advertising partners. For information about cookies used by Shopify in connection with stores hosted on that platform, see: https://www.shopify.com/legal/cookies.

 

 

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • Service providers and vendors (e.g., IT and hosting, payment processing, analytics, customer support, cloud storage, appointment scheduling, fulfillment, and shipping).

  • Business and marketing partners to help deliver and measure services and advertising.

  • At your direction or with your consent, such as to ship products, post reviews, or enable social media features.

  • Affiliates and within our corporate group to operate and support the Services.

  • For legal, safety, and business purposes, including in connection with a business transaction (e.g., merger or reorganization), to comply with law or legal process, enforce our terms, or protect the Services, our rights, or others’ rights.

Disclosures over the past 12 months. We have disclosed the following categories of personal information for the purposes described above:

Category

Categories of recipients

Identifiers (e.g., contact details, certain order/account info)

Service providers; business/marketing partners; affiliates

Commercial information (e.g., orders, shopping, support interactions)

Service providers; business/marketing partners; affiliates

Internet/network activity (e.g., Usage Data)

Service providers (including analytics); business/marketing partners; affiliates

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

 

 

User-Generated Content

If you submit reviews or other content to public areas of the Services, that content will be public. We cannot control how others use such information and are not responsible for the privacy or security of information you choose to make public.

 

 

Third-Party Websites and Links

Our Site may link to third-party websites or platforms. Their privacy and security practices apply to information you provide to them. We are not responsible for, and do not endorse, third-party content, policies, or practices.

 

 

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information, please contact us to request deletion.

 

 

Security and Retention

No security measures are perfect, and information transmitted to us may not be secure in transit. Please avoid using unsecure channels for sensitive information. We retain personal information as needed to operate the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

 

 

Your Rights and Choices

Depending on your location, you may have some or all of the rights below. These rights are not absolute and may apply only in certain circumstances. We may decline requests as permitted by law.

  • Right to access/know how we process your personal information.

  • Right to delete personal information we maintain about you.

  • Right to correct inaccurate personal information.

  • Right to portability of certain personal information.

  • Right to opt out of “sale,” “sharing,” or targeted advertising. Where applicable, you may direct us not to “sell” or “share” your personal information or to opt out of processing for targeted advertising. If you visit our Site with a Global Privacy Control (GPC) signal enabled, we will treat this as an opt-out where required by law for the browser and device you use.

  • Right to limit use/disclosure of sensitive personal information to what is necessary to provide requested services.

  • Right to restrict processing in certain situations.

  • Right to withdraw consent where we rely on consent.

  • Right to appeal if we deny your request.

  • Marketing choices. You may opt out of promotional emails at any time via the unsubscribe link. If you opt out, we may still send non-promotional messages (e.g., order or appointment updates).

You can exercise your rights where indicated on the Site or by contacting us using the details below. We may request information to verify your identity (e.g., email address or account details). You may authorize an agent to submit a request on your behalf, subject to verification requirements. We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your rights.

 

 

Complaints

If you have a concern about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

 

 

International Users

We may transfer, store, and process your information outside your country of residence, including in the United States, where laws may differ from those in your jurisdiction. When we transfer personal information from the EEA or UK, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or their UK equivalents, unless a destination country has been deemed to provide an adequate level of protection.

 

 

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us:

Email: appointments@plushsalonandspa.ca
Mail: Plush Salon & Spa, #208, 4979 Southlands Dr SE, Medicine Hat, AB T1B 0T8, Canada

 

 

Plush Salon & Spa is the controller of personal information processed in connection with the Services, unless otherwise stated.